Shipping policy

Shipping Policy

1. What countries does Pawbounce ship to?

  • North America: Contiguous United States, Canada
  • Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
    (VAT taxes on orders under €150 are pre-collected at checkout, and no additional duties or taxes will be charged when the package reaches EU customs.)
  • Asia Pacific: Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
  • West Asia: Israel

Note: We currently do not ship to countries in South America and Africa. Additionally, we are unable to deliver to PO Boxes or APO/FPO military addresses.

2. How much does shipping cost to my country/region?

We offer FREE standard shipping worldwide on orders exceeding:

  • US$35
  • £28 (UK)
  • €38 (Eurozone)
  • AU$55 (Australia)
  • CA$47 (Canada)

Note: Free shipping excludes deliveries to Israel and Switzerland. For orders below the free shipping threshold, shipping rates will apply at checkout and vary based on your location.

3. Is there a set shipment time for all products?

  • Contiguous United States: Orders are fulfilled within 2 business days and take 3–7 business days for delivery.
  • Canada: Orders are fulfilled within 2 business days and take 6–8 business days for delivery.
  • Europe: Orders are fulfilled within 2 business days and take 6–12 business days for delivery.
  • Asia: Orders are fulfilled within 2 business days and take 8–15 business days for delivery.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. Click the link in the email to view the latest updates regarding your parcel.

5. Can I have my order delivered to an address other than my home address?

Yes! If you’re paying with a credit card, you can request delivery to an alternative address by contacting us at support@pawbounce.com or via Facebook Messenger. Be sure to send your request before the order ships.

Note: If you’re paying with PayPal, the delivery address cannot be changed for security reasons. Please refer to PayPal for additional details.

6. What happens if my package is rejected or returned?

If your order is returned to us due to an incorrect address, rejection, or other delivery issues, we reserve the right to retain the original shipping and handling fee. Additionally, a portion of the refund may be deducted to cover the cost of the return.

7. Is it necessary to inspect the package upon delivery?

Yes, we recommend inspecting your package upon delivery to ensure:

  • It’s the correct model.
  • It’s in working condition.
  • It’s undamaged.

Do not sign the delivery manifest until you verify the condition of the package. Signing for the item indicates acceptance of the product in its current state.

Note: Claims for missing or damaged items must be submitted within five business days of delivery.

8. What should I do if items were damaged or missing upon delivery?

  • Damaged Items: If your package is damaged during transit, please keep the original shipping carton and contact us immediately to file a damage claim with the carrier. Do not return items without these steps, as it may cause delays in replacement or refund.
  • Missing Items: Report any missing items within five business days of delivery. Contact us at support@pawbounce.com, and include unboxing videos or photos if possible for expedited resolution.

9. What happens if my item is on backorder?

If an item is out of stock, we’ll notify you in a timely manner. The order will remain open unless instructed otherwise. Once the backordered item is restocked, it will be shipped immediately.

Note: Due to high international shipping costs and fees, orders containing backordered items will be held until all items are in stock. If you want to cancel or modify such orders, contact us.

10. Handling order issues after delivery

If your package arrives damaged, take photos of the damage and, if possible, reject the delivery by notifying the courier. Then, contact us at support@pawbounce.com with the following:

  • Photos of the damaged product and packaging.
  • List of items received (if incorrect or incomplete).
  • Proof of non-receipt, if the courier marks your package as “Delivered,” but you did not receive it.

We'll respond promptly to resolve the issue.

Feel free to contact support@pawbounce.com for any shipping questions or further assistance!